Welcome to Smart Energy Systems

Smart Energy Systems are committed to supplying you with the best standard of service and the highest quality of plant and equipment in the industry.

The information contained in this website is designed to be a resource that should answer most commonly asked questions.

Your patronage is important to us, so if you have further questions or any concerns whatsoever, please don't hesitate to contact us.

Follow the navigation to get to your particular area of interest, which may be to find out how to get your hot water supply started as a new residential customer, or it could be to view the benefits to a Body Corporate of a Centralised Hot Water System.

There is also detailed information to provide further insight into our company's expertise as a specialist service provider of Serviced Hot Water.

All of our information can be downloaded in printable form. Go to the downloads page for specific documents. Click on the Downloads link on the bottom of this page.

NOTES ON TARIFFS - UPDATED ON 3rd October 2023

Tariffs and fees are subject to adjustment dependent upon market conditions, rise of gas charges and CPI Increases. Smart Energy regularly reviews and renegotiates its gas supply agreements to minimise and mitigate the impact of increases to gas prices, that are occurring within the market and within commercial supply agreements, that may be passed on to our customers.
Whilst we try and maintain costs within the parameters required to avoid increases to our tariffs and fees, our gas supply costs can vary regularly and in some instances may require increases to be passed on to our customers in our tariffs and fees.

3RD QTR 2023 changes to pricing.

Due to recent rising costs in both the gas energy market and to CPI, for a number of our customer sites, there will be an increase to our tariffs and fees that will be applied to take effect this coming September quarter billing period. We advise that for further information on your site or building, that our updated site-specific price schedules will be made available prior to the quarterly reads to all customers on their scheduled read dates. For the majority of our customers there will be a 6.3% CPI increase or a 9.9% increase in some locations but not both.

Please contact our office on 1300 303 486 with enquiries on obtaining updated price schedules for your building.

Where we have had to increase our hot water usage rates, it is worth noting that our increases are significantly less to our customers than increases that are occurring for commercial and domestic gas customers often less than half that of the increases that are occurring in gas pricing. This has been in part due to Smart Energy Systems negotiating bulk prices on behalf of its customers to lessen the full impact of general gas price increases.

As is standard with our company, if customers are having difficulty in paying their invoices by the due date, we are happy to negotiate a payment plan to help to ensure the continuity of our service to you.

Regards,

Smart Energy Systems Team